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| WHAT CRM EXPERTS ARE SAYING |
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"Help staff focus on getting and closing the sale" |
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| CUSTOMER TESTIMONIAL |
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When we looked at all the features we really needed, Prophet had, based on our analysis of value versus price, the best possible solution. Our team is using it everyday and benefiting from it. |
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Andy Liu, CEO |
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BuddyTV |
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Customer Support Center
1-800-898-8615
(7:00am to 5:00pm PST) |
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| Your Satisfaction with Our Support is Very Important |
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| To ensure you receive the highest level of service, our whole Support Team physically work in our Corporate Office in Redmond WA USA and speak excellent English. Our Commitment to you is as follows: |
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- If you have purchased Maintenance & Support, you are invited to call us anytime at 1-800-898-8615 or get just as quick a response by Submitting a Ticket.
- All phone calls or support tickets for current M&S customers will be responded to no later than the same business day and sometimes minutes after you submit a ticket.
- If you have not purchased M&S, we invite you to use our online resources or email us. We will strive to respond to within 24 hours.
- Most issues are addressed during the first response or call. However, if the issue takes longer, we strive to turn around a response within 24 hours and strive to resolve the issue within 72 hours.
- On rare occasions of issues that extend beyond 72 hours and with your agreement, we will proactively keep you posted every 72 hours on the status of the resolution.
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| Prophet 5 Knowledgebase |
| View categorized listing of solutions to common issues with Prophet. The best way to quickly get answers to any technical or usability questions you have on Prophet. |
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| Submit a Ticket |
| Submit a request for support or report a technical issue with Prophet or other Avidian Products. |
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| Downloads |
| View our categorized library of downloads for all manuals, user guides and software. |
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| Other Support Center Information |
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| Start Off Right |
| Installation instructions, Online Self Service Tutorials, Quick Start guide and everything else you need to start off right with Prophet. Click here. |
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| Watch Free Self Service Flash Tutorials |
| Select any of the 30+ Free Prophet Tutorials to get a feeling for how intuitive and simple it is to manage your contacts and sales activities inside of Outlook. Click here
to watch.
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| Prophet Best Practices Implementation |
| This custom support and consulting program leverages our extensive knowledge of Outlook and Exchange. Your Avidian Consulting team will provide expert assistance in properly installing and configuring Prophet to meet the specific needs of your business. Your project team will support you through the process and ensure that installation and set-up are completed quickly and efficiently. Click here to learn more. |
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| Prophet Server Edition Installation Guide |
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| Customer Service |
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| Avidian Customer Service representatives can help you with non-technical issues, including answering pre-sales questions, checking the status of your order, registering your software, updating your contact information, or ordering a disk. |
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E-mail: info@avidian.com
Phone: 206-686-3001
Toll Free: 1-800-898-8615
Hours: Mon - Fri, 8 am to 5 pm Pacific Time
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| Refund Request |
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| Click here to request a refund. |
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