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The moment you start making your calls through an ACT dialer and stop dialing by hand, you immediately increase your contact ratio and production. The ACT dialer comes at a very affordable price and the ACT software used for the ACT dialer enables you to look up your records, and update your notes and last results fields easily simply with the click of a button. Above all, the ACT dialer system with its number of different settings and features helps you to run your business better, and ultimately aims towards higher profit margins.
Features
The ACT dialer is built into the ACT software and it is an extremely easy-to-use phone dialer software. The hardware package of the ACT dialer is worth a buy, right from the first day. There are five main features available on the ACT dialer.
On the ACT dialer it is possible for you to customize your own call disposition buttons. In this way you can keep track of your call results and also manage all your records. If you manually dial with the phone auto dialer it is time-consuming. On the other hand the ACT dialer looks up your group of lookup records and you take half the time to dial. The result of your calls can be logged in your notes in the ACT dialer, or you can even log in both your notes and last result field.
The ACT dialer will show you a display of total calls made and also a summary of different call dispositions. The ACT dialer then acts as a log book storing all your phone calls, duration of calls and their results.
Efficient call workflow
The ACT dialer enables you to make your phone dialing easy, manageable, yet comprehensive and useful for business purposes, for example. Let us look at the activities that the ACT dialer can perform.
When there are too many dial contacts, they obviously flood the ACT screens with the details of incoming and outgoing calls. If you have an ACT dialer and there is an incoming call coming in, you can immediately identify the caller, because the contact’s record is displayed on a pop-up window. After each call you can clear the activities by using the ACT dialer’s Scheduled Call Lists. In this way it is extremely easy to maintain your database for both Scheduled Calls and Activities.
With the help of the ACT dialer in combination with your computer, you can use Skype for both incoming and outgoing calls. If you have wireless synchronization with any handheld device, the ACT dialer creates activities for unanswered incoming calls and sends them directly to your PDA.
If you want to Schedule Activities in the future, just do it with a click. In this way ACT dialer can reschedule your activities for the next business day. The ACT dialer also enables you to use your PBX or switchboard to identify and record external and internal calls. Also, if you require a secondary contact’s information, the ACT dialer can help you to display it as part of the Call Contact pop-window, if it is associated with the primary contact.
Functioning of incoming Calls
If you are using the phone without a headset and a call comes in, the ACT dialer confirms the contact with a mouse click, and it starts the timer, displays the contact and creates a history. If you are using a headset, you have to click on the contact to accept the call, and the ACT dialer activates starting of the timer and making of a history entry. If you do not accept the call, the ACT dialer logs in the history and an activity, like a telephone call, is created.
Outgoing calls
A scheduled outgoing call is made from the to-do list in the ACT dialer. If you click on the call, the contact is immediately opened. In this way the ACT dialer displays the activity and creates a log. If you cannot reach the contact, the activity is postponed. On the other hand, if you make an unplanned call from the contact, a web site or an email, the ACT dialer automatically creates a log. Again, if you cannot reach the contact, a new activity is created.
The operating systems with the ACT dialer are with Windows 2000, Windows XP, Windows Server 2003 and XP Tablet PC. The languages used are English and German. The general requirements in combination with the ACT dialer are the ACT series with a telephone system, USB or network connection or Skype. |