Siebel

About Siebel Software

siebel_crm

Inspired by the possibility of creating a Relationship Database Management System (RDBMS) that could be sold commercially, Bob Miner, Ed Oates, and Larry Ellison pooled their collective knowledge to create Software Development Laboratories in 1977, which became Oracle Systems Corporation in 1982. Fueled by successes within the governmental sector and the foresight to write much of the code in the then–revolutionary C programming language, Oracle was able to create database software that could easily connect with almost any available system. This launched their commercial popularity, and has given them the freedom to pursue innovative technologies, such as Siebel CRM, that have consistently kept them among the top five software companies in the world.

In 2005, Oracle acquired Seibel Contact Management Software from Siebel Systems, one of its largest competitors in the Customer Relationship Management (CRM) software service areas. Siebel uses the Oracle framework to help businesses develop, monitor, and interact with new and existing customers. Although it began as a sales force automation application first and foremost, it has expanded to include marketing and customer service integration as well.

What is Siebel?

Siebel CRM software helps businesses connect with their customers through Oracle. It can be deployed easily and integrates well with other systems, and these two elements have been the key drivers for its relative success. It works in conjunction with popular desktop programs such as Microsoft Outlook and other internal database programs. It also touts a well–developed mobile integration platform, which makes it a quick and easy choice for many tablet and mobile device users. In addition, the most current version offers chat–on–demand, which allows customers to engage with sales or service members in a live online session. Siebel CRM software also currently provides SmartScript, which guides call center technicians through a scripted process for meeting customer service needs.

3 Reasons to Try Prophet over Siebel

Although there are many benefits to purchasing Siebel CRM, it has a reputation for being somewhat difficult to adopt, in addition to being cost–prohibitive. Siebel software reviews show that customers are often frustrated with the difficult deployment and inflexibility of Siebel CRM products. In fact, the predominantly hardware–based management of Siebel CRM has encouraged many users to adopt cloud–based CRM solutions instead.

One of the most popular alternatives, Prophet CRM, has several main differentiators that often lure away prior Siebel customers.

1. Prophet CRM is an Out–of–the–box Solution with Easy Global Deployment

Many a Siebel software review notes that it requires significant backwards–engineering in order to configure the classic platform for more modern application integration. It works better as a CRM framework than a fully functional system ready for immediate use, and many companies which adopt Siebel have IT departments which can rewrite much of the integration code. The average time it takes to fully deploy Siebel CRM ranges from three to six months.

On the other hand, Prophet CRM integrates readily with Microsoft Outlook and has several features which speed adoption. Data migration can be handled by Prophet team members, and as a cloud–based program, Prophet can be installed readily at any location. This flexibility attracts many business owners to Prophet, especially considering CRM implementation in global markets.

2. Prophet CRM is an Easy–to–Learn, Automated System

In a Prophet/Siebel CRM comparison, one of the key differentiating factors is ease of use. Siebel can be intimidating for clients who are not programmers, as in–app reporting and analytics are all completed via OBIEE, using the OLAP schema. Many of these tools require qualified technicians to adopt and integrate, slowing the adoption of the system. In addition, Siebel does not feature automation out of the box, which makes additional programming necessary in order to meet the out–of–the–box standards of a solution like Prophet CRM.

Prophet has earned its acclaim as one of the easiest CRM solutions to adopt by filling the gaps that products like Siebel can’t. Because reporting and analytics happen within Microsoft Outlook using user data as well as intuitive user inputs, organizations do not need to provide additional education and training. Prophet also offers instant access to options like automated workflow management and e–mail marketing campaigns through automation.

3. Prophet CRM is a Financially Responsible Choice

The biggest reason many mid–level businesses choose Prophet over Siebel is cost. Siebel is predominantly an on–premise platform, so it requires a significant investment of hardware and software before it can be fully implemented. Its high–ticket price, ranging from $50,000 to $150,000, makes it cost–prohibitive for many mid–level organizations.

In a Prophet/Siebel CRM comparison, Prophet again comes out on top. Its ease of use, lower price point, and simplicity of integration makes it the more responsible choice for small and medium sized businesses. Over the last decade, Prophet has become the CRM solution of choice for organizations which use Outlook but need something more to manage their customer relationships.