Windows Firewall is the number one culprit for this, please make sure it is turned off. You may add an exception to the firewall using a Port number.

To obtain this port number, open the registry on the Prophet Server. Then go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\PROPHETSQL\MSSQLServer\SuperSocketNetLib\Tcp.

Obtain the TCP Port # listed on the right pane.

Add that as a port exception in the windows firewall.

Reason 1: Prophet needs to be resynced. To go Contact Manager > Drop Down arrow next to tools > Resync data > resync contact company data.

Reason 2: The “Filter” is set to a criteria which returns no data. Click on the “Filter” button in Contact manager. Make sure no categories are selected, and that you are viewing the appropriate contact folder in Outlook, or by the appropriate rep (enterprise version).

Reason 3: There may be a SQL issue and/or database issue. Close outlook > go to C:\program files\Avidian Technologies\Prophet > double click on AVTSQLinstaller.exe and let it run until it disappears from the screen > Then Restart Outlook.

If none of these solutions work, please contact our technical support at 1-800-898-8615. You may also visit our knowledge base articles or submit a ticket directly at http://www.avidian.com/support.aspx.

1. Click on Help at the top of Outlook and then select Disabled Items.
2. Enable any disabled items listed there.
3. Click on Tools at the top of Outlook and then select Trust Center -> Add-Ins and then click on Go... at the bottom of the screen, place a check mark next to anything Prophet related.
4. Close Outlook and reopen.

1. Click Help at the top of Outlook then select About Microsoft Office Outlook.
2. Click on Disabled Items and enable anything Prophet related.
3. Close Outlook and reopen

Information below tell you how to move your Contacts, Companies and Opportunities from one computer to another:

To move your contacts to your new computer, follow these steps on your OLD computer:

1. Open Outlook.
2. Click on "File".
3. Select "Import and Export".
4. In the Import and Export wizard, select "Export to a File".
5. Click "Next".
6. Click on "Personal File Folder (.pst)" and click "Next".
7. You will then be asked what folder you want to export from. Make sure to select whatever folder contains your contacts. Click "Next".
8. Note that it tells you where it will save the exported .PST file in the "Save Exported File As" field
9. Click "Finish"...This is the file that you will need to import on your new computer. This file can be attached to an email, burned to CD or transferred via a network or Flash drive.
10. On your NEW computer, import this .pst file.

To move your Avidian Prophet database (Opportunities and Companies) to your new computer, follow these steps on your OLD computer:

1. Shut down Outlook.
2. Select Start > Run
3. Type in "services.msc" and hit Enter
4. Scroll down on the services window until you find "SQL Server (PROPHETSQL)"
5. Right click on "SQL Server (PROPHETSQL)" and select "Stop"
6. Close out of the Services window
7. Go into C:\Program Files\Avidian Technologies\Prophet and COPY the files "Avidian.mdf" and "Avidian_log.ldf" and paste them into a secure directory (USB Drive, External Hard drive, CD, ect). These files are your Prophet Database.
8. Repeat steps 2 - 4
9. Right click on "SQL Server (PROPHETSQL)" and select "Start"
10. Close out of the Services window


If you DO NOT have Prophet currently installed on your new computer, then follow steps 11 - 13 and stop. If you DO have Prophet currently installed on your new computer, skip steps 11 - 13 and continue onward to step 14.

11. On your NEW computer, BEFORE installing Prophet, create a C:\Program Files\Avidian Technologies\Prophet directory
12. Transfer (via email, flash drive, network or CD) the files "Avidian.mdf" and "Avidian_log.ldf" to the newly created C:\Program Files\Avidian Technologies\Prophet directory on your NEW computer
13. Install Prophet on your NEW computer. You should, after setup and reboot, have your Prophet information.



14. Shut down Outlook.
15. Select Start > Run
16. Type in "services.msc" and hit Enter
17. Scroll down on the services window until you find "SQL Server (PROPHETSQL)"
18. Right click on "SQL Server (PROPHETSQL)" and select "Stop"
19. Close out of the Services window
20. Go into C:\Program Files\Avidian Technologies\Prophet and COPY the files "Avidian.mdf" and "Avidian_log.ldf" and paste them into a secure directory (USB Drive, External Hard drive, CD, etc). These files are your old Prophet Database. We are now creating a backup, in case things go wrong. If this database is empty, we can simply overwrite it.
21. Go into your secure directory where you have the "Avidian.mdf" and "Avidian_log.ldf" from your OLD computer and copy and paste these files in your C:\Program Files\Avidian Technologies\Prophet on your NEW computer.
22. Repeat steps 15 - 17
23. Right click on "SQL Server (PROPHETSQL)" and select "Start"
24. Close out of the Services window
25. Go into C:\Program Files\Avidian Technologies\Prophet and run the avtSQLInstaller.exe
26. When the avtSQLInstaller.exe is finished, find the file Avidian.reg and add that into the registry.
27. After the Avidian.reg, go ahead and run Register.bat and let that process complete.
28. When Register.bat is completed go ahead and restart Outlook and you should be good to go.

1. Click the first link to download the Prophet 5 update or click the second link to download the Prophet On Demand update.
   • http://216.139.212.30/avidianweb/drop/5.0/ProphetUpdate.exe
   • http://216.139.212.30/AvidianWeb/Drop/OnDemand/ProphetOnDemandupdate.exe
2. 2. Save the file to your desktop. Close outlook and then double click the file to install the update. Follow the on screen instructions.

When Prophet starts up the first thing it does is look for a folder labeled ‘Avidian Prophet’. If it doesn’t find it then it will start the Prophet setup process to create the folders. If the folders are still missing you can try manually creating the folders. Follow the steps below. **NOTE** When create the folders or are prompted to do so by the setup wizard make sure you choose the TOP MOST folder in the Outlook folder list. Usually this will be the ‘Personal folders’ or ‘Mailbox – yourname’.

If the folders just look like empty Outlook folders then follow the steps 3-7 below for each folder.

To manually create your Prophet Folders within Outlook, try this:

CREATE THE "AVIDIAN PROPHET" FOLDER:

1. Right Click on the top level of your Folder List and select “New Folder”
2. Name the folder “Avidian Prophet”
3. Right click the Avidian Prophet folder, and select properties.
4. Click on the “Home Page” tab
5. Copy this string “C:\Program Files\Avidian Technologies\Prophet\ProphetToday.htm” (without quotes) and paste it into the “Address” field.
6. Make sure that the “Show home page for this folder by default” box is checked
7. Click Apply and OK. If you receive an error message, click Apply and Cancel. The change will still be committed.

1. Right Click on the “Avidian Prophet” folder and select “New Folder”
2. Name the folder “Contact Manager”
3. Right click the Contact Manager folder, and select properties.
4. Click on the “Home Page” tab
5. Copy this string “C:\Program Files\Avidian Technologies\Prophet\Avidian.htm” (without quotes) and paste it into the “Address” field.
6. Make sure that the “Show home page for this folder by default” box is checked
7. Click Apply and OK. If you receive an error message, click Apply and Cancel. The change will still be committed.

1. Right Click on the “Avidian Prophet” folder and select “New Folder”
2. Name the folder “Opportunity Manager”
3. Right click the Opportunity Manager folder, and select properties.
4. Click on the “Home Page” tab
5. Copy this string “C:\Program Files\Avidian Technologies\Prophet\AvtIncidents.htm” (without quotes) and paste it into the “Address” field.
6. Make sure that the “Show home page for this folder by default” box is checked
7. Click Apply and OK. If you receive an error message, click Apply and Cancel. The change will still be committed.

1. Right Click on the “Avidian Prophet” folder and select “New Folder”
2. Name the folder “Report Manager”
3. Right click the Report Manager folder, and select properties.
4. Click on the “Home Page” tab
5. Copy this string “C:\Program Files\Avidian Technologies\Prophet\AvtReportAdmin.htm” (without quotes) and paste it into the “Address” field.
6. Make sure that the “Show home page for this folder by default” box is checked
7. Click Apply and OK. If you receive an error message, click Apply and Cancel. The change will still be committed.

1. Download the SQL Express 2005 Manual Install.doc
2. Make sure you have Outlook shut down
3. Next, go into your C:\Program Files\Avidian Technologies\Prophet\SQL
4. Locate a file called "Setup.exe"
5. Double click on the file (if you are on Vista, right click on the file and select "Run as Administrator"
6. Open up the SQL Express 2005 Manual Install.doc
7. Follow the instructions in the SQL Express 2005 Manual Install.doc
8. When the SQL is installed, go back and locate your ProphetSetup.exe file that you downloaded
9. Run the setup and follow the setup instructions

1. Shut down Outlook
2. Select Start > Run
3. Type in "services.msc" and hit Enter
4. Scroll down on the services window until you find "SQL Server (PROPHETSQL)"
5. Right click on "SQL Server (PROPHETSQL)" and select "Stop"
6. Close out of the Services window
7. Go into C:\Program Files\Avidian Technologies\Prophet and copy the files "Avidian.mdf" and "Avidian_log.ldf" and paste them into a secure directory. These files are your Prophet Database.
8. Select Start > Run
9. Type in "services.msc" and hit Enter
10. Right click on "SQL Server (PROPHETSQL)" and select "Start"
11. Close out of the Services window