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Avidian Cancellation & Refund Policy

Avidian Technologies works very hard to ensure that you receive the very best in quality and functionality from each of our products.

We realize that there may be times when you need to cancel the subscription or return a product, so Avidian Technologies offers a 60-Day Money-Back Guarantee on all Annual Subscription or Perpetual license products. If you’ve purchased a month-to-month subscription, no amounts will be refunded but you may cancel your subscription at anytime and no further amounts will be billed moving forward. Therefore, if you purchased your product within 60 days, please fill out the Cancellation or Refund Form below.

This form is only for customers who have purchased the product directly from Avidian Technologies and have downloaded or opened the box. Setup fees, training and professional services performed and shipping and handling charges are not refundable. It may take approximately 10 to 30 business days process your return. For credit card orders, please allow one to two billing statements for your credit to appear.

Returns submitted after 60 days of purchase WILL NOT be refunded.
**All fields must be completed for proper processing of your refund request.**
What is the PRIMARY reason for your refund request:
Is there anything we can do to earn your business back?
First Name:
Last Name:
Company:
Billing Address Line 1: (no P.O. Boxes)
Billing Address Line 2:
Billing City:
Billing State/Province:
(2 character code, ex. "WA")
Billing Zip/Postal Code:
Billing Country:
Daytime Phone:
Email Used in Purchase:
Order Reference Number:
Purchase Amount:** (ex. "1000.00")
Date of Purchase: (mm/dd/yyyy)  /  / 
Last 4 digits of Credit Card used in purchase:
Did an Avidian Sales Associate
assist you with your purchase?:
   
**Please note that refunds are limited to the price of the product and any state and local taxes collected. We cannot refund setup fees, any training and professional services that have been performed and shipping and handling charges.
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