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Prophet Support Programs
We are committed to helping you get the most out of your Prophet investment quickly and effectively. We meticulously designed the best support packages below from the thousands of successful implementations that we've done. You can have full confidence we'll hold your hand throughout the process so that you don't have to figure out Prophet and CRM on your own. For a proven way to reduce risk and costs, get fast results and get the most from your Prophet CRM, choose one of the packages below.
 
REQUIREMENT   5 or more users  5 or more users  5 or more users  2 or more users  single users
  IMPLEMENTATION
IMPLEMENTATION TYPE  Onsite Implementation
 (travel expense NOT
 covered)		  Remote Implementation  Remote Implementation  N/A  N/A
INSTALLATION   1 Full Day Onsite  2 Hours Installation
 Service		  2 Hours Installation
 Service		  2 Hours Installation
 Service		  N/A
DATA MIGRATION AND CONSULTING  Up to 8 Hours
 Consultation & Data
 Migration		  Up to 2 Hours
 Consultation & Data
 Migration		  Data Migration
 Instruction		  Data Migration
 Instruction		  N/A
TRAINING   1 Full Day Onsite
 8 hrs Remote Training
 Unlimited Start Right		  2 hrs Admin Training
 4 hrs User Training
 Unlimited Start Right		  2 hrs Admin Training
 3 hrs User Training
 Unlimited Start Right		  3 hrs Admin and User
 Training (combined)		  Unlimited Start Right
  MAINTENANCE
UPDATES INCLUDED  Yes  Yes  Yes  Yes  Yes
UPGRADES INCLUDED   Yes  Yes  No  No  No
  TECHNICAL SUPPORT
COVERAGE   6:00AM - 5:00PM
 Pacific time
 Monday - Friday
 (exludes major US
 holidays)		  6:00AM - 5:00PM
 Pacific time
 Monday - Friday
 (exludes major US
 holidays)		  6:00AM - 5:00PM
 Pacific time
 Monday - Friday
 (exludes major US
 holidays)		  6:00AM - 5:00PM
 Pacific time
 Monday - Friday
 (exludes major US
 holidays)		  6:00AM - 5:00PM
 Pacific time
 Monday - Friday
 (exludes major US
 holidays)
RESPONSE TIME (PHONE)  Next Available Tech  Next Available Tech  4 Business Hours  4 Business Hours  4 Business Hours
RESPONSE TIME (WEB)   4 Business Hours  4 Business Hours  4 Business Hours  4 Business Hours  4 Business Hours
CONTACT METHODS   Priority Support Line
 (Toll free in US and
 Canada)
 Website Ticket
 Submission		  Priority Support Line
 (Toll free in US and
 Canada)
 Website Ticket
 Submission		  Main Support Line
 (Toll free in US and
 Canada)
 Website Ticket
 Submission		  Main Support Line
 (Toll free in US and
 Canada)
 Website Ticket
 Submission		  Main Support Line
 (Toll free in US and
 Canada)
 Website Ticket
 Submission
ONLINE SELF HELP ACCESS  Yes  Yes  Yes  Yes  Yes
PLEASE CONTACT YOUR REP FOR MORE DETAILS (800) 399-8980
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