Available Jobs at Avidian

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Join Our Team

We are always looking for talented, passionate, hard-working people to join our team. We enjoy teamwork and value cooperation to serve our customers. We uphold this standard with our associates, clients, partners, and the communities where we do business.

We celebrate personal and professional achievements. We are proud to count among us a Toastmasters champion, two ’40 under 40′ honorees, numerous polyglots, scuba divers, artists, patent-holding inventors, and a Renaissance Fair queen.

If you think you could thrive in such an environment send us your resume.

Avidian Benefits include:

  • Competitive Salary.
  • Healthcare benefits through Group Health, Virginia Mason and the Alliant Plus network.
  • Dental Benefits through Delta Dental of Washington.
  • 401K.
  • Opportunity for career growth and advancement.
  • Great technology in a cloud based environment with many different industry and vertical opportunities.
  • 3 Weeks Paid Vacation, plus your birthday.
  • An Awesome Culture.

Current Openings

Implementation Project Manager

Length of position: Fulltime / Permanent

Job Description:

The Implementation Project Manager (IPM) is a key member of the Avidian team. The primary responsibility of the IPM is provide our customers with an overwhelmingly positive implementation experience which results in a loyal Avidian advocate.

As an IPM, you own the customer relationship during implementation and the delivery process. From the post-sales planning meeting to "go-live" and full implementation, you are the primary point of customer contact and project manager. As a successful IPM, you will set the correct expectations with our customers, plan and aggressively drive the implementation schedule, effectively execute on our delivery process that assures customer advocacy, and drive end-user adoption.

Your role includes understanding each customer’s business, consulting regarding Avidian and CRM best practices, installing and configuring software, determining and mapping the customers data requirements, and conducting extensive and comprehensive administrative and end user training sessions. For more advanced implementations, you will coordinate with an implementation and/or data integration engineer.

Technical Requirements:
  • 3 years’ project management experience managing multiple customer facing projects.
  • 2 years technical background involving client/server or cloud business application software, either in project management, consulting, or support.
  • Knowledge of Exchange Servers, networking, data migration and/or SQL are all pluses.
  • Strong knowledge of Microsoft Office Outlook, Word, Excel and PowerPoint.
  • Prior use and administration of Customer Relationship Management software (SalesForce, MS Dynamics).
  • Experience with tools such as GoToMeeting, JoinMe, WebEx, etc.
General Competencies:
  • Able to quickly establish excellent relations with a wide spectrum of customers in various roles such as CEOs, IT departments, sales VPs, sales people, managers, and others.
  • Highly adept at working effectively and efficiently with internal resources.
  • Demonstrated passion for making customers successful with products.
  • Demonstrated ability to learn software applications very quickly.
  • Ability to properly set customer expectations for each stage of the implementation process and then meet or exceed those expectations.
  • Self-starter discipline to follow through on commitments to customers.
  • Ability to manage prioritization of projects and customer obligations.
  • Education: 4 year college degree or equivalent experience.

We are located in an office park in Factoria (near the T-Mobile campus). We are currently a small company (about 30 employees) with a tremendous opportunity ahead of us.

Compensation:
  • DOE.
  • Medical benefits after a wait period of 30 days.
  • 3 weeks PTO/year.

If you believe you meet these qualification and want to become part of the Avidian team, please respond to this ad with your resume and brief cover letter.

Please note a cover letter is required. Resumes submitted without a cover letter will NOT be considered.

Selected applicants for the interview process will be notified by 5/20/17.

Technical and Server Support Engineer

We are looking for smart, passionate people who delight in helping other people. People that want to learn new things and share that knowledge. Fun, quirky, determined geeks that can talk to other people of all skill levels and help them understand a problem and show them how to fix it. Giving proactive information and going the extra mile to ensure everything is done right the first time are just the topping to the cake.

Sound like you?

Than Avidian Technologies is looking for someone just like you to join our amazing Technical Support Team!

As a member of our Technical Support Team you will be helping our customers dramatically improve their businesses processes with our flagship product — Prophet. Prophet is a Customer Relationship Management (CRM) tool that helps companies easily track and report on customers and related activities. Prophet is unique in today’s market as it is embedded inside on Microsoft Outlook — the most popular contact management tool on the planet. Since Prophet is embedded in Outlook, it can automatically track contact related activities which are already part of Outlook as well as additional activities added by Prophet.

Working beside other dedicated individuals you will support both cloud based and on-site server and perform installations for both PC and Mac clients. You will help our customers with everything from answering general questions regarding our product features and function to deep-diving into Exchange and server data/configuration related issues – and everything in between.

All our Technical Support team are passionate about helping people and are empowered to assist our clients in any way they can. We foster a strong sense of team and cooperation, building on each other’s strengths and filling in with different areas of expertise. We also promote a “client first” mentality which helps us to provide an excellent experience for our clients that makes us different from other CRM companies. We are adamant about setting proper client expectations; then meeting or exceeding those expectations at every opportunity.

Technical and Server Support Engineer Specifics

Report to the Technical Support Manager, the Technical and Server Support Engineer plays a key role in Avidian’s success by assuring clients are setup and successful with our products.

Job Description:
  • Implement and install Prophet’s Server Side addition to client’s servers.
  • Provide guidance and education to clients on server configuration and setup to ensure that all clients will be successful with Prophet.
  • Be the first and second point of contact for all client interaction, providing quick and accurate triage of technical issues before handling the issue in a first call resolution setting or escalating for additional assistance.
  • Is the point of escalation for server related issues handled by other Support Techs.
  • Provide excellent client support for all technical levels of users including remote sessions, email responses, phone calls, and more to determine the cause of the issue and how to resolve it.
  • Address and manage incoming and existing technical issues associated with all Avidian products and services. This includes addressing specific technical questions and issues pertaining to our product or third party products we interact with (i.e. Exchange, Outlook, and server configuration).
  • Follow through on ALL customer commitments.
  • Troubleshoot and work through technical issues at the server level for client setting up Prophet for the first time.
  • Understand each service level provided to our clients and the expectations those services levels require.
  • Develop in-depth knowledge about Prophet’s server requirements and best practice setup for all servers that have Prophet installed.
  • Escalate in-depth or complex technical issues in a timely fashion to the appropriate channels within Avidian.
  • Conduct independent research regarding technical issues — specifically for third party products integrated with Avidian products and/or replicating customer issues in-house.
  • Properly log all related client activities.
  • Work closely and collaboratively with other team members to efficiently resolve client issue.
  • Create documents and other content for our on-line self help tools.
  • Actively participate in the creation of strategies and goals for Avidian to continually make our company and our products better.
  • Be a good Avidian team member! The means fostering an open environment of trust and respect for one another and our clients and working toward the greater good of our company and clients. We succeed together!!
Technical Requirements:

Experience with Microsoft Outlook and Exchange Server, SQL server, IIS, expert to intermediary experience with server configuration, desktop support experience, and basic networking experience. SQL programming knowledge is required.

General Competencies:
  • Excellent phone and writing skills.
  • Possess an unyielding desire to help people.
  • Excellent aptitude to learn new technologies and/or technical concepts quickly.
  • Previous experience with server configuration or troubleshooting practices.
  • Ability to logically track down a problem through various systems.
  • Properly set expectations with customers then follow through regarding those expectations.
Education Desirable:
  • College degree or similar experience.

We are located in an office park in Factoria (near the T-Mobile campus). We are currently a small company (about 30 employees) with a tremendous opportunity ahead of us.

Compensation:
  • Up to $50K to $55k annually, DOE.
  • Medical benefits after a wait period of 30 days.
  • 3 weeks PTO/year.

If you believe you meet these qualification and want to become part of the Avidian team, please respond to this ad with your resume and brief cover letter.

Please note a cover letter is required. Resumes submitted without a cover letter will NOT be considered.

Selected applicants for the interview process will be notified by 5/30/17.

Technical Support Dispatch

At Avidian the Technical Support Dispatch is a vital role that helps keep the support team working together smoothly and ensures that our clients have an optimal experience every time they call in for assistance. This requires someone who can organize chaos, keep a friendly disposition at all times, and provide triage for technical support when needed.

Can you calm down an irate person? Make the client’s experience a priority? Work with a client to triage their issue? Handle input from multiple sources at once?

If you can handle all of these things AND have experience (or are willing to get experience) with technical support?

Than Avidian Technologies is looking for someone just like you to join our amazing Technical Support Team!

As a member of our Technical Support Team you will be helping our customers dramatically improve their businesses processes with our flagship product — Prophet. Prophet is a Customer Relationship Management (CRM) tool that helps companies easily track and report on customers and related activities. Prophet is unique in today’s market as it is embedded inside on Microsoft Outlook — the most popular contact management tool on the planet. Since Prophet is embedded in Outlook, it can automatically track contact related activities which are already part of Outlook as well as additional activities added by Prophet.

Working with other dedicated individuals you will triage both cloud based and on-site server installations for both PC and Mac clients. You will help our customers by answering general questions regarding our products features and functions and by gathering important information our technicians will need to provide the best care for our client.

All our Technical Support team are passionate about helping people and are empowered to assist our clients in any way they can. We foster a strong sense of team and cooperation, building on each other’s strengths and filling in with different areas of expertise. We also promote a “client first” mentality which helps us to provide an excellent experience for our clients that makes us different from other CRM companies. We are adamant about setting proper client expectations; then meeting or exceeding those expectations at every opportunity.

Technical Support Dispatch Specifics

Report to the Support Director, the Technical Support Dispatch plays a key role in Avidian’s success by assuring clients are cared for and assisted in a timely manner.

Job Description:
  • Be the first point of contact for all client interaction, providing quick and accurate triage of technical issues.
  • Provide excellent client support for general questions, easy resolutions, and common problems.
  • Follow through on ALL customer commitments.
  • Understand each services level provided to our clients and the expectations those service levels require.
  • Assure timely response based on service levels by working closely with our technical support engineers to meet these deadlines.
  • Properly log all related client activities.
  • Work closely and collaboratively with other team members to efficiently resolve client issue.
  • Actively participate in the creation of strategies and goals for Avidian to continually make our company and our products better.
  • Be a good Avidian team member! The means fostering an open environment of trust and respect for one another and our clients and working toward the greater good of our company and clients. We succeed together!!
Technical Requirements:
  • Experience with Microsoft Outlook.
  • Basic desktop support experience.
  • Basic software experience.
General Competencies:
  • Excellent phone and writing skills.
  • Possess an unyielding desire to help people.
  • Excellent aptitude to learn new technologies and/or technical concepts quickly.
  • Properly set expectations with customers then follow through regarding those expectations.
  • Engage and de-escalate client frustration by providing remarkable customer support.
Education Desirable:
  • College degree or similar experience.

We are located in an office park in Factoria (near the T-Mobile campus). We are currently a small company (about 30 employees) with a tremendous opportunity ahead of us.

Compensation:
  • Up to $30K annually, DOE.
  • Medical benefits after a wait period of 30 days.
  • 3 weeks PTO/year.

If you believe you meet these qualifications and want to become part of the Avidian team, please respond to this ad with your resume and brief cover letter.

Please note a cover letter is required. Resumes submitted without a cover letter will NOT be considered.

Selected applicants for the interview process will be notified by 5/20/17.