Remote work has taken off in the age of the smartphone, and the number of professionals working remotely continues to increase year after year. According to the Wall Street Journal, the number of people working from home went from 9.2 million to 13.4 million between 1997 and 2010, and businesses that let employees work from home regularly saw revenue growth of as much as 10%. IBM has indicated that teleworkers are drastically more productive than their office-bound counterparts, and Cisco has saved millions of dollars through its telework programs.
If you have been in the sales industry for more than a few years, you probably already know the value of good customer relationship management. Robust CRM platforms not only make tracking day-to-day activities much easier, but they can also provide a direct link to better customer experiences through communication and tailoring.
This week we’ve curated an eclectic blend of straight sales advice, innovative productivity research, and savvy managerial tips. From customer service strategies of the most profitable companies in the world to new thoughts about humanizing your sales tactics, these picks can help your team be leaner, more successful, and better at managing customer relationships.
[Read more…] about Avidian Weekly Sales Roundup, Nov. 6
The widespread usage and popularity of mobile devices has transformed the way businesses operate and interact, and this has had a huge impact on customer relationship management. Mobile CRM is a hot topic of discussion and there’s lots of ideas out there about what it should and shouldn’t be, but it all boils down to one question: How much do remote businesspeople actually require CRM data delivered via mobile or tablet device?
Perhaps you have a Potential Buyer who is amiable and interested in your product, yet who is unable to decide whether or not that product is something their company needs. Although it’s clear that this prospect can benefit from what your company has to offer, he or she just won’t commit after several attempts to close a sale. Perhaps this potential buyer continuously asks for more information, or for more time to make a decision. Every time you leave this prospect’s office without a signature, you wonder if all the time and attention will ever pay off.
Making calls might not be the most important part of your day, but sprucing up your callback etiquette can be one of the easiest ways to improve sales and strengthen sales relationships with your clients. Here are 10 quick facts that prove just how important those calls and callbacks can be.
Some teams resist change, especially when it’s technological, so encouraging members of a group to adopt relationship management software solutions that aren’t what they are used to can be tough. Fortunately for you, no resistance is insurmountable–and in fact, most sales teams can be convinced to give a new CRM solution a chance with the right incentives. The CRM industry is expected to grow significantly well into the next five years, and that only means adoption patterns and processes are going to be important to refine.
[Read more…] about Actions: Getting Your Sales Team to Adopt Your CRM Solution
Whether it’s by upsetting your staff on phone calls, putting up bad reviews online, or telling their friends about their negative experiences with your product, certain customers present a problem that your sales team will have to solve. Dealing with such customers can be difficult, but the cost of doing nothing is high.
Whether about food for better sales or mental manipulation, we’ve found the most unique management, productivity, and sales articles on the web. This week, highlights include fantastic questions that sales people should be asking, ways to turn good customers into great customers, and a review of apps for those who want to increase their employee productivity and the efficiency of their CRM systems.