How do I install Prophet (client)?

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How do I install Prophet (client)?

Post by admin » Wed Dec 20, 2017 12:14 pm

How do I install the Prophet client?
This article was written for Prophet On-Demand customers. If your company is using a Prophet On-Premise server then some or all of these steps will not work. If you do not know what you are on contact your Prophet Administrator

Symptoms
  • Prophet is not installed
Temporarily Disable your Anti-Virus
Disable any anti-virus, encryption or malware active protections for a temporary period to execute the installation or update. This will eliminate those programs as variables that could complicate or prevent the process. You can re-enable one the install is complete.

Install Prophet Client (Avidian Hosted Prophet Users)
Make sure Outlook is already setup with an email account and the Windows users has Administrator rights to install and follow the steps below:
  1. Close Outlook
  2. Download the latest version of Prophet here: https://prophetcrm.com/install/client
  3. Follow the prompts after running the downloaded file to install Prophet
  4. Re-open Outlook and sign-in using your Prophet credentials
    If you have forgotten your password they can have a reset email sent by click the 'Forgot Your Password?' link at the bottom of this page:
    https://www.prophetondemand.com/prophet/admin/
    *They will need to click 'Cancel' on the Prophet sign-in to get to their inbox, then relaunch Outlook to get back to Prophet's log-in prompt once it has been reset*
Prophet is now installed! If you have any issues installing Prophet please verify you have all the pre-requisites from the requirements below.

Install Prophet Client (Prophet On-Premise Prophet Users)
Make sure Outlook is already setup with an email account and follow the steps below.
  1. Close Outlook
  2. Contact your IT department or Prophet Account Manager to determine what version of Prophet your company is using.
  3. Download and install using the installer provided by the contact above
  4. Re-open Outlook and sign-in using your Prophet credentials
Prophet is now installed! If you have any issues installing Prophet please verify you have all the pre-requisites from the requirements below.


Installation Pre-Requisites
If you run issues during the install steps above enures that the client machine meets the System Requirements below:
Following this procedure will minimize the chance of an issue for installation or updates of Prophet on client systems and will ensure our product functions correctly for the user.
Microsoft .NET Framework
Windows 10: ensure that Windows is fully up to date then proceed to the next step below.

Windows 7/8: Navigate to Control Panel > Programs and Features > Uninstall a Program
Scroll through the list of installed programs and ensure that ‘Microsoft .NET Framework 4.6.2' or higher is installed.
Image Ensure .NET features are enabled
  1. From Windows Control Panel go to Programs and Features and click Uninstall a Program
  2. Click the ‘Turn Windows Features on or off’ option.
  3. Windows 7/8:
    Click the ‘+’ sign next to ‘Microsoft .NET Framework 3.5.1’ and ensure there is a checkmark in the box next to ‘Windows Communication Foundation HTTP Activation’. Click ‘OK’ when finished.
    Image
  4. Windows 10:
    Click the ‘+’ sign next to ‘Microsoft .NET Framework 3.5 (includes .NET 2.0 and 3.0)’ and ensure there is a checkmark in the box next to ‘Windows Communication Foundation HTTP Activation’.
    Click the ‘+’ sign next to ‘Microsoft .NET Framework 4.6 Advanced Services’ and ensure there is a checkmark next to ‘ASP.NET 4.6’.
    Finally, click the ‘+’ sign next to ‘WCF Services' and ensure there is a checkmark next to the all of the sub folders below it. Click 'OK' when done.
    Image
Confirm Visual Studio Runtime installation
  1. Navigate to Windows Control Panel
  2. Click Uninstall a Program from Programs and Features
  3. Ensure 'Microsoft Visual Studio 2010 Tools for Office' is installed
    Image
If the is not present, download it from the following link and install:
http://www.microsoft.com/en-us/download ... x?id=48217



If you're still having issues after that you'll need to setup a support ticket by clicking HERE

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Office Update Fix(10-2017).zip
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Office Update Fix(10-2017).zip
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