Fix Error: “Your user information could not be retrieved from Prophet. Please confirm your server URL is correct”

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Fix Error: “Your user information could not be retrieved from Prophet. Please confirm your server URL is correct”

Post by admin » Fri Apr 20, 2018 7:18 am

Fix Error: “Your user information could not be retrieved from Prophet. Please confirm your server URL is correct”

Cause:
This error indicates that the Prophet server address is not configured.

Solutions
Background Info:
  • You might need to ask your IT to do this, or they can temporarily give you Windows Administrator permissions if you don't already have them.
  • If you are unsure, continue through the steps and contact your IT if you get errors.
What Is The Server Address?
Please contact your Prophet administrator who can give you the address to your company’s Prophet server. It will similar to something like this:

Code: Select all

http://Prophet.MyCompany.com/Prophet/ProphetWebServices/
Solution Steps:
  1. Close Outlook
  2. Download and Extract the attached file:
    Reset_Client_1stTime.zip
    (378 Bytes) Downloaded 56 times
    Reset_Client_1stTime.zip
    (378 Bytes) Downloaded 56 times
  3. Run Reset_Client_1stTime.reg
  4. Click Yes, then Yes, and then OK.
  5. Re-launch Outlook and Prophet should prompt you to sign in.
    Login.PNG
    Login.PNG (27.51 KiB) Viewed 353 times
    Login.PNG
    Login.PNG (27.51 KiB) Viewed 353 times
  6. Make sure 'On-Premise' is filled in, and the Server Address you obtained previously is entered in the field, and then use your Prophet credentials to sign in.
    login2.PNG
    login2.PNG (20.52 KiB) Viewed 353 times
    login2.PNG
    login2.PNG (20.52 KiB) Viewed 353 times
    If you need your Prophet password reset, you can go through "Forgot your password" on https://www.prophetondemand.com/ . An e-mail will be sent, with a link to reset the password.

If you're still having issues after that you'll need to setup a support ticket by clicking HERE or call us: +1.800.399.8980

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Last bumped by admin on Fri Apr 20, 2018 7:18 am.

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