How Do I Re-Register Prophet's DLL Files?

Official responses to FAQ provided to Avidian Technologies

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How Do I Re-Register Prophet's DLL Files?

Post by admin » Sat Mar 10, 2018 2:16 pm

How Do I Re-Register Prophet Files?

Avidian Support is glad to go through these steps with you. Please call or submit a support ticket if you have any questions or trouble.

Symptoms
  • Prophet folders show just an X
  • Prophet won’t Initialize and
    Prophet is Disabled.png
    Prophet is Disabled.png (12.79 KiB) Viewed 479 times
    Prophet is Disabled.png
    Prophet is Disabled.png (12.79 KiB) Viewed 479 times
  • “Avidian Prophet” Add-In is Active but Prophet won’t initialize
  • “Avidian Prophet” Add-In is Inactive, but won’t stay Active when checked.
  • You reinstalled Outlook or Upgraded Outlook and Prophet no Longer works
Solutions
Step A
  1. In Outlook, Click File->Office Account
  2. In the Office Account screen click 'About Outlook'
  3. Verify if you are running Outlook 32-bit or Outlook 64-bit (top of About Outlook window)
    Image
Step B
  1. Close Outlook
  2. Click start and type 'CMD'
  3. In the Start menu, Right click 'Command Prompt' and choose 'Run as Administrator'
    Image
  4. Click Yes on the prompt that appears and a black Command Prompt window should appear
  5. In the command prompt you will need to type the following code, based on your version of Outlook (Step A)
    For 32-Bit Office

    Code: Select all

    Type: cd C:\Program Files\Avidian Technologies\Prophet\x32 (press enter)
    Type: Unregister (press enter)
    Type: Register (press enter)
    For 64-Bit Office

    Code: Select all

    Type: cd C:\Program Files\Avidian Technologies\Prophet\x64 (press enter)
    Type: Unregister64 (press enter)
    Type: Register64 (press enter)
  6. Once these are finished, Open My PC/File Explorer
  7. Navigate to: C:\Program Files\Avidian Technologies\Prophet
  8. Open ConfigureProphetClient.exe
  9. Click OK, Relaunch Outlook
If Prophet isn't loading after that you'll need to setup a support ticket by clicking HERE or call us: +1.800.399.8980

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