How Do I Install Prophet on Citrix/Terminal Services Environments?

Official responses to FAQ provided to Avidian Technologies

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How Do I Install Prophet on Citrix/Terminal Services Environments?

Post by admin » Fri Apr 13, 2018 7:28 am

How Do I Install Prophet on Citrix/Terminal Services Environments?

What is Citrix? What is a Terminal Services Environment?
Citrix provides a virtual Windows computer remotely. This allows a powerful server to manage multiple user’s Windows configurations. It allows central management and cost effectiveness.

A similar solution is Microsoft’s Remote Desktop Services (RDS).

Solutions
Terminal Server Admin Steps
Step: Install
  1. Make sure nobody else is logged into your server
  2. Close Outlook if it's not already closed
    You may need to end task if any users are logged in using Outlook.
  3. Download and Install the most up-to-date Prophet client with the link below:
    https://prophetcrm.com/install/client
  4. Follow the Prompts to Install the software
Step: Apply Registry Fix for Each User
  1. Each user will need to run the registry entry below before Prophet will load Properly.
    Office Update Fix(Oct2017).zip
    (1.52 KiB) Downloaded 27 times
    Office Update Fix(Oct2017).zip
    (1.52 KiB) Downloaded 27 times
**NOTE: This is entered into the 'Current User' hive so each user will need this in their user hive for it to function**

Prophet Users Steps
Each Prophet user will then need to run the steps below after signing back in to the Terminal Services environment:
  1. Navigate to:
    C:\Program Files\Avidian Technologies\Prophet\
  2. Open ConfigureProphetClient.exe
  3. Launch Outlook
  4. Sign In to Prophet
Server Farms
If you are running a Citrix or other terminal services environment that has multiple instances of the server. You will need to run the Initial install step on each instance of the environment.


If Prophet isn't loading after that you'll need to setup a support ticket by clicking HERE or call us: +1.800.399.8980

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