Why is Prophet Unreadable? (High-DPI Issues)

Official responses to FAQ provided to Avidian Technologies

Moderator: Prophet Support

Post Reply
User avatar
admin
Site Admin
Posts: 68
Joined: Mon Dec 04, 2017 2:40 pm

Why is Prophet Unreadable? (High-DPI Issues)

Post by admin » Wed May 02, 2018 2:25 pm

Why is Prophet Unreadable? (High-DPI Issues)

Symptoms
Due to High-DPI settings on some high definition displays (4k and 2k), Prophet may be resized down to an unreadable state. It might just be way too small.
  • Buttons Text cut-off, or the bottoms of text cut-off.
  • Report manager or Analytics manager un-viewable.
Resolution
**You must have Windows administrator rights to run the steps below**

***NOTE***
If you have any of the interior navigation or view panes in Outlook resized, these will revert back to their default location after running these steps. You will need to re-adjust your panes to what they were if you had them changed.


Automatic Install/Uninstall Patch:
  1. Close Outlook
  2. Download the file below and extract it to your desktop:
    HiDPIFix.zip
    (2.64 KiB) Downloaded 115 times
    HiDPIFix.zip
    (2.64 KiB) Downloaded 115 times
  3. Right click HiDPIFix.exe from where you extracted it and click 'Run As Administrator'
    Image
  4. Click 'Yes' to any prompts that appear
  5. You should see a black screen appear. It will tell you if the fix is already installed or not, and then revert that option. If it's uninstalled it will install, if it's installed, it will uninstall. The prompt will disappear on it's own after 3 seconds.
  6. Re-launch Outlook
Manual Patch (Not Necessary if Automatic Patch Successful):
If the automatic method above does not fix your issue you may use the more technical steps below to complete the same process manually.

Step A: Determine Your Outlook Version
  1. In Outlook, Click File->Office Account
  2. In the Office Account screen click 'About Outlook'
  3. Verify if you are running Outlook 32-bit or Outlook 64-bit (top of About Outlook window)
    Image
  4. Note your version and bit level.
For 32-Bit Office

Code: Select all

C:\Program Files\Microsoft Office (x86)
For 64-Bit Office

Code: Select all

C:\Program Files\Microsoft Office

Step A: Modify Outlook's Manifest File
  1. Close Outlook
  2. Navigate to the location from Step A in File Explorer
  3. Once in the Folder from Step A, press 'F3' to search
  4. Type 'outlook.exe.manifest' and press enter to search
    Image
  5. Find the file located in either the 'Office16', 'Office 15', or 'Office 14' folders and open it
  6. If asked how to open it, choose Notepad
    Image
  7. Inside OUTLOOK.EXE.MANIFEST (in Notepad) search for the following code:

    Code: Select all

    <dpiAware>true</dpiAware>
  8. Modify the 'True' to 'False' so the code looks like this:

    Code: Select all

    <dpiAware>false</dpiAware>
  9. Click File -> Save and save the OUTLOOK.EXE.MANIFEST to your Desktop
  10. Close Notepad
  11. Go to your Desktop and Cut/Copy the new OUTLOOK.EXE.MANIFEST file
  12. Navigate to the folder mentioned in step 5 and paste the new OUTLOOK.EXE.MANIFEST file
  13. When asked to overwrite old file, click 'Yes'
  14. Re-launch Outlook and your Issue should be resolved

Hidden Content
This board requires you to be registered and logged-in to view hidden content.

Post Reply
  • Similar Topics
    Replies
    Views
    Last post
  • Why won't Prophet load? 'Prophet is Initializing' Error
    by admin » Fri Mar 09, 2018 2:42 pm » in FAQ
    0 Replies
    1596 Views
    Last post by admin
    Fri Mar 09, 2018 2:42 pm
  • Why is Nothing Displaying in Prophet?
    by admin » Wed Dec 06, 2017 2:51 pm » in FAQ
    0 Replies
    2663 Views
    Last post by admin
    Wed Dec 06, 2017 2:51 pm
  • Why does Outlook show a black/red X? Prophet won't load
    by admin » Fri Mar 09, 2018 2:37 pm » in FAQ
    0 Replies
    825 Views
    Last post by admin
    Fri Mar 09, 2018 2:37 pm