FIX ERROR: An error occurred when attempting to copy to your Public Shared Folder

Official responses to FAQ provided to Avidian Technologies

Moderator: Prophet Support

Post Reply
User avatar
admin
Site Admin
Posts: 68
Joined: Mon Dec 04, 2017 2:40 pm

FIX ERROR: An error occurred when attempting to copy to your Public Shared Folder

Post by admin » Tue Jun 19, 2018 12:33 pm

FIX ERROR: An error occurred when attempting to copy to your Public Shared Folder
Image

Symptoms
This error can happen when sending emails from an open Opportunity, or when linking emails to an Opportunity.

It could also happen when a Prophet user receives an email from another Prophet user that is linked to an Opportunity, or when sending or receiving emails from a contact that you have Auto-Linked to an Opportunity.

Cause
This is due to a size restriction on the individual folders, not the overall public folders' space available.

You can verify this outside of Prophet, by trying to copy any email to the public folder. Right click one, click Move, and click Copy. Expand the public folders and find the Prophet folders and the one that shows [Department Name] Emails.
Image

Select that folder and click OK. You'll get a message that "The message store has reached its maximum size..."
Image

Solutions
Your Exchange Administrator can increase those folders' settings.

If Prophet still isn't working correctly after that, Please create a support ticket by clicking HERE or call us: +1.800.399.8980

Hidden Content
This board requires you to be registered and logged-in to view hidden content.

[url=https://postimg.cc/image/doia44k7v/]

[url=https://postimg.cc/image/izx6oygm3/]

Post Reply
  • Similar Topics
    Replies
    Views
    Last post