How Do I Fix Telerik Errors?

Official responses to FAQ provided to Avidian Technologies

Moderator: Prophet Support

Post Reply
User avatar
admin
Site Admin
Posts: 68
Joined: Mon Dec 04, 2017 2:40 pm

How Do I Fix Telerik Errors?

Post by admin » Mon Aug 06, 2018 9:06 am

How Do I Fix Telerik Errors?

Symptoms
Errors Similar To This May Appear

Code: Select all

at Telerik.WinControls.Data.RadDataView`1.IndexOf(TDataItem item)
at Telerik.WinControls.UI.GridViewChildRowCollection.IndexOf(GridViewRowInfo item)
at Telerik.WinControls.UI.GridViewRowInfo.get_Index()
Solutions
The above errors is a sign of an issue with the Telerik font family.

The Telerik font type file locations are in the Windows system as well as the Prophet installation files. We can repair the Prophet installation to resolve any issue that may exist within that folder. I have provided steps on how to do that below:
  1. Close Outlook
  2. Download the latest Prophet Client here:
    https://prophetcrm.com/install/client
  3. Open/Run the downloaded file as a Windows Administrator
  4. Choose the Repair option and click Next
  5. After the Repair, see if the issue is resolved.
You may need to uninstall Prophet completely and then reinstall. However, Telerik is built into Windows, so if you still have issues after these steps the Windows side of the Telerik files are the problem.

As this is part of Windows, Avidian doesn't have specific details on how to fix its errors. Please work with your IT or Software Service to have Windows (or at least the Telerik font files) repaired.

Hidden Content
This board requires you to be registered and logged-in to view hidden content.

Post Reply
  • Similar Topics
    Replies
    Views
    Last post
  • How Can I Fix Activities Search?
    by admin » Sat Mar 10, 2018 12:17 pm » in FAQ
    0 Replies
    366 Views
    Last post by admin
    Sat Mar 10, 2018 12:17 pm
  • Fix Error: “Your user information could not be retrieved from Prophet. Please confirm your server URL is correct”
    by admin » Sat Mar 10, 2018 12:49 pm » in FAQ
    0 Replies
    361 Views
    Last post by admin
    Fri Apr 20, 2018 7:18 am
  • FIX ERROR: An error occurred when attempting to copy to your Public Shared Folder
    by admin » Tue Jun 19, 2018 12:33 pm » in FAQ
    0 Replies
    357 Views
    Last post by admin
    Tue Jun 19, 2018 12:33 pm