Contact Avidian Support Staff

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Customers with active support subscriptions may contact Avidian Support directly for assistance pertaining to specific product related issues.

Hours of Operation

6:00 AM – 5:00 PM Pacific Time (GMT–8), Monday through Friday. We are CLOSED during major US holidays.

Need Help?

Before you get started verify that you have a current support contract. If you are unsure or don’t have a support contract, contact your account manager.

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Support Escalation

We take supporting you and all of our clients very seriously. Our sole mission is to make you successful with our products. If at any time you believe that an issue is not being addressed to your satisfaction, please feel free to contact our Support Services Manager, Rose Glitshka

Current Avidian Support Programs

Avidian Maintenance and Support programs help you stay up to speed and in control of your CRM installation. You can use one of two options, depending on the level of support you require.

Gold Support

Standard Support

Coverage

6.00 AM-5.00 PM

Pacific Time

Monday-Friday

Excludes Major US Holidays

6.00 AM-5.00 PM

Pacific Time

Monday-Friday

Excludes Major US Holidays

Response Time (Phone)

Next Available Tech

4 Business Hours

Response Time (Web)

Next Available Tech

4 Business Hours

Contact Methods

Priority Support Line

Toll free in US & Canada

Website Ticket Submission

Main Support Line

Toll free in US & Canada

Website Ticket Submission

Online Self–help access

Yes

Yes

Maintenance

Updates Included

Yes

Yes

Upgrades Included

Yes

Implementation Fees will Apply.

No