Avidian Support

Prophet CRM Contact Support icon

Contact Support

Find out all of the ways to get support and service for Avidian products.

Prophet CRM Online Training icon

Online Training

View Online and StartRight training videos to help you learn the basics of Prophet CRM.

Prophet CRM FAQ icon

Frequently Asked Questions (FAQ)

Get your questions answered.

Prophet CRM User guides icon

User Guides

View Manuals for configuring and operating Prophet CRM.

Contact Avidian Support

Customers with active support subscriptions may contact Avidian Support directly for assistance

pertaining to specific product related issues.

hours of operation icon

Hours of Operation

6:00 AM – 5:00 PM Pacific Time (GMT–8), Monday through Friday. We are CLOSED during major US holidays.

Need Help? Before you Get Started

Verify that you have a current support contract. If you are unsure or don't have a support contract, contact your account manager.

Prophet CRM Support customer care personnels with head-set

Talk to Avidian Support Now

Gold Support:

1.888.830.6197 (toll free in the US and Canada) or + 1.425.457.7726 (international).

Incoming calls will be entered into our system via our support dispatcher. Calls will be dispatched to the next available technician. Your Gold support subscription will be verified by our support dispatch agent when you call.

If you reach our support voicemail during business hours, please leave a message as instructed. Our support dispatch agent WILL call you back in 30 minutes to log your call.

Standard Support:

1.800.898.8615 (toll free in the US and Canada) or + 1.425.457.7726 (international).

Incoming calls will be entered into our system via our support dispatcher. Targeted response time is no more than 4 business hours.

If you reach our support voicemail during business hours, please leave a message as instructed.


Support Escalation

We take supporting you and all of our clients very seriously. Our sole mission is to make you successful with our products.

If at any time you believe that an issue is not being addressed to your satisfaction,

please feel free to contact our Support Services Manager, Rose Glitshka


Current Avidian Support Programs

Avidian Maintenance and Support programs help you stay up to speed and in control of your CRM installation. You can use one of two options, depending on the level of support you require.

Gold Support

Standard Support

Technical Support

Coverage

6.00 AM-5.00 PM

Pacific Time

Monday-Friday

Excludes Major US Holidays

6.00 AM-5.00 PM

Pacific Time

Monday-Friday

Excludes Major US Holidays

Response Time (Phone)

Next Available Tech

4 Business Hours

Response Time (Web)

Next Available Tech

4 Business Hours

Contact Methods

Priority Support Line

Toll free in US & Canada

Website Ticket Submission

Main Support Line

Toll free in US & Canada

Website Ticket Submission

Online Self–help access

Yes

Yes

Maintentance

Updates Included

Yes

Yes

Upgrades Included

Yes

Implementation Fees will Apply.

No

Online Training to Help you Learn Prophet CRM

We have developed several comprehensive training options designed to healp you setup, use, and leverage Prophet to improve your business

Start-Right Online Training Videos