Times are changing. Administrations come and go, but the need for local governments to stay in touch with their constituents remains. Our goal is to assist them with that through Prophet CRM, the first and best Outlook embedded CRM. Unlike many businesses, governments don’t have the luxury of choosing their clients and must work hard to address the needs of a diverse range of constituents. At the same time, accountability has become an increasingly important part of government operations. Because of this, governments need a versatile and streamlined system to keep track of the history and impacts it has on their constituents.
With everything going on and things constantly changing, we know that government offices often don’t have the time or the resources to go through a costly CRM onboarding process, but with Prophet CRM you can get all the benefits of a quality customer relationship platform while still operating in a simple and familiar format. We have gone through great effort to make sure that our service is intuitive and functional. Here are some of the features that we are most proud of:
- Centralizes and Syncs your Contacts across all devices
- Automatically Tracks all Emails, Appointments and Tasks
- Multi-Tier Parent Child Company relationships
Through Prophet, you’ll never forget a constituent reliant on your services again. Our CRM’s contact management saves a highlights a list of transactions and exchanges you’ve had with a constituent. Since it is connected with Outlook, Prophet also has the ability to send email notifications to remind you about important meetings that you might have.
- Relationship Management
- Website Complaint Form Integration
- Automated Follow Up
With so many constituent interactions on a daily basis, the need for a standardized and efficient process can feel necessary just to make sure the needs of all constituents are met. Through Prophet’s workflow system, you can set up a flow of reach out and follow up emails to make sure that you see the interaction through. These workflow templates are customizable and allow you to access saved data so these automated processes still have a personal touch that will go a long way towards feeling connected with your constituents.
Reporting and Analytics
- Graphical Dashboards
- Report Writer
- Easy Export to Excel
Government offices must also work with great amounts of data. With constant reports regarding different constituent demographics, important information can get lost. However, with Prophet’s reporting and analytics features, you can visually aggregate this information, allowing you to see the performance and impact your actions have in an easy to interpret format. This is an important part of accountability in government, as you can gauge how succesful your constituent relationship management really is.
At the end of the day, we understand that working in the government is a demanding and taxing job. We also understand that is a necessary and crucial part of our society, and we want to play a role in making sure that local government offices have every tool available to them to make their work lives easier and more manageable. Through Prophet we believe we can help achieve that.