Avidian Customer Case Studies
Here at Avidian we continue to exceed the expectations of our customers and do everything we can to ensure they have a solution that meets their specific business needs. Internally, Avidian has adopted the Net Promoter System to rank how well we have done with every customer interaction. We measure our success, iterate based on what we hear, and continue to advocate for customers.
Steve Diels, president of Aamcom said Avidian’s support staff was able to customize our version of Prophet "so it did exactly what we wanted it to."
Stewart, CEO of Alkemi said The solution to our problem was that we needed a simple CRM system which integrated with software that we used on a day to day basis, such as Microsoft Outlook,"After all, who can go a day without checking e–mail?"
Mitch Blumenthal, president of Blumenthal Uniforms said, "Thanks to Prophet, opportunities aren’t slipping through the cracks anymore."
Bobby Holt, President of Brandrud said, "for the first time we have a sales process that allows us to set benchmarks and create forecast reports that are consistent among sales reps."
Kevin Sullivan, president of CCS Printing said We knew we needed a system to manage our customer relationships, "But we wanted something that would be simple to use and wouldn’t be difficult to adopt."
Director of Marketing Chris Doyle said, "Not only did we see Avidian’s CRM literally pay for itself through expense reduction and efficiency gains, we also began capturing lost revenue thanks to having better CRM tools and processes in place for managing sales leads that were otherwise falling through the cracks."
US Operations Manager Francois Mortier said, "right now we feel like we have just barely scratched the surface in terms of what we can accomplish with Prophet OnDemand."
Steve Brinton, Vice President of Marketing said, "Prophet has allowed us to manage our people very effectively, set realistic expectations of their performance and track performance in a reliable way."
Daniel B. Scherer, CEO of Secure Health Inc said, "After the first day of trial, I became encouraged that this was our answer."
Rachel Nordgren, Operations Manager of Sunshine Homes said, "Our team did not realize Outlook could be used for more than just email.The training was really key."
Arthur A. Athanas, Director of Marketing said, "At the end of the day, we felt that Prophet was not so much of a change but a major enhancement, It took what we had and made it better."
Steve Canfield, Principal said, "I was already using Outlook so Prophet seemed like a natural fit and extension of that."
Avidian Customer Testimonials
Here are a few of the positive comments about the service and support our customers have sent us, regarding their experience with the Avidian Team.
"Nathan provided me with excellent support. He knew I had concerns with my prior upgrade and from the get go, he assured me that he would stay with me on the phone till we got it done. He took as long as needed to make sure I was set up. I appreciate his extra effort."
Ultra Risk Advisors
"Your Technician (Brian) is deserving of high recommendation. He is patient and understands that many of us mortals do not possess much more than the basic knowledge to follow instructions. He actually made working with my software installation a joy. I send my highest level of appreciation to your Technician. Well done."
Robert T Manwaring
Kusters Zima Corporation
"I wanted to take a moment to acknowledge the excellent customer service I received from Laura. I had an outstanding issue from March of this year that had not been resolved. She helped me on the phone in April. I followed up with her in July because resolution had not occurred. She researched the issue, followed up with me, stayed in communication with me, and resolved the issue. I appreciate her communication skills, and follow up skills. Avidian is blessed to have her on staff."
Piedmont Natural Gas
"Your tech support person was pleasant and friendly, knowledgeable, efficient, set up went smooth. An issue with password was promptly resolved. Besides liking the software, tech support is a reason that I stay with Avidian."
"I am very happy with the level of support you provided me on this issue and with the prompt service in getting me the information that I required to fix my problem in a timely manner. You were very courteous in our phone conversation and I felt that I was in good hands when we were done."
Mark "Dino" Eastwood
Bantam Electronics, Inc.
"I want to thank you for taking the time and spending the last almost 2 hours with us to help with our CRM issue – which turned out to be a technical issue which we would have been unable to solve on our own. The fact that you actually took the time to understand our problem, got Everett & Rodney involved and eventually solved what was a Prophet issue really helps us believe that Avidian does care about their customers after the purchase has been made."
Global Tax Management, Inc.
"The real impact of CRM productivity within Outlook is amplified by Prophet's ability to harness the collaborative user environment and transform sales opportunities into revenue more quickly than standalone applications. Achieving a higher ROA (return on assets) quotient is simply smart business in a complex economy. Thanks for your help growing our business."
National Private Club Practice
"I have used ACT software for 20 years and I have required my clients to use it. I will abandon it for Prophet because of your customer service. I called Prophet several months ago in a real tizzy about my database. Your exemplary customer service is a pleasant surprise. I will recommend this software to my office manager for all of our offices (only 6 small offices) and I will also require it for all of the clients that I do consulting for. I look forward to working with Avidian. Thank you!"
RF Mayo Associate
"Your team helped turn around a very difficult situation in a quick and timely fashion. Despite your offices having the biggest snow storm in 2 decades, (followed by record rain, and flooding), they stayed the course. Once we had the industry template in our hands, Eric facilitated our use of it and assured all our questions were answered. Prior to their working with us, we were quite frustrated with the organization. Because of their dedication, attention to detail, and follow through, we can effectively leverage Avidian’s Prophet CRM for even more customer uses that we had originally imagined. Thank you."
"I am extremely happy that I selected Prophet for my CRM. Your website said better support and your support team has lived up to that promise. They were extremely professional. Above all they seems happy, acted pleasant and were helpful."
"The whole process was simple, thanks to you. Based on customer care, I would absolutely refer you to friends/colleagues/customers looking for the type of software program Avidian offers."
Blaisdell's Business Products
"I just wanted you to know you guys were very helpful explaining some of the intricacies of Prophet. It takes a while to get my head wrapped around the power of the system, but your team made it clear and user friendly for me in a conference call last week. I appreciate the support!"
Zohar Productions, Inc.