If Prophet’s folders are blank like this, the update below will fix it.
Your IT has installed Prophet but didn’t run ConfigureProphetClient.exe. or in 2019, Microsoft changed a key setting in Outlook that Prophet needs. Prophet versions lower than 7.7 need an extra step to resolve.
Solution for version 7.7 and later:
Run this file:
C:\Program Files\Avidian Technologies\Prophet\ConfigureProphetClient.exe and restart Outlook.
You might need to click the Prophet tab at the top of Outlook.
Then click Settings to open Prophet Administrator.
Click Rebuild Manager Folders. Close Prophet Administrator.
Change to a different Prophet folder and it should be working now.
Solution for Prophet version 7.6 and earlier
The attached file will update the setting so that Prophet will work.
1. You’ll need to know your version of Office. If you’re not sure, click Outlook’s File tab, click Office Account and click the About Outlook button.
3. Open the file and run the file for your version of Office. If you have Office version 2019, click the “Fix for Office 2016.reg” file.
Click Yes to any prompts.
If Prophet is still not working click the Prophet tab (at the top of Outlook) and click Settings
In Prophet Administrator Settings window click “Rebuild Manager Folders”.
Click OK in the popup window, and you can Close the Prophet Administrator window
4. Change which Prophet folder is selected. E.g. if you have Opportunity Manager selected, change to Contact Manager.
Prophet should load now.
If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 855-284-3426 x2.